Volunteer at the
Keystone Mission

Catherine Jiava

Catherine Ashely

Volunteer Coordinator

Volunteering at Keystone Mission

There are many opportunities in both our Scranton and Wilkes-Barre locations for volunteers from personal, hands-on ministry to helping with distributions, receptionist work, and helping with mailers, mentoring and teaching, maintenance and groundskeeping, intake and sorting.


What to Expect at the Keystone Mission

Our Expectation—We want you, our volunteer, to know and understand you make a difference in this ministry and the lives of our guests. You are a vital and important part of the ministry of Keystone Mission. The Keystone Mission operates as a Christian ministry. It is expected that you support the ministry as stated in the Mission Statement with honesty, integrity, faithfulness, and dependability. “Whatever you do, work at it with all your heart, as working for the Lord, not for human masters” (Colossians 3:23).

Our Commitment—We are committed to you because of who you are; you are important in God’s eyes and in ours. We will treat you as co-laborers in ministry. We will help you to grow and develop your gifts and skills as you work for the Lord. We will do all we can to help you understand that what you do within the Mission has an eternal impact on our guests. We want you to bring your prayer concerns to us, so we can share in matters that are important to you. We promise to give you recognition and appreciation for your generous service

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Volunteer Application Process


Introduction—When you first reach out to Keystone Mission you will be given a brief presentation of the workings of the Mission. This can be done through a phone call, personal visit, or e-mail.


Application—All volunteers must fill out a volunteer application. This can happen even before initial contact with the Mission.


Background Check—A criminal background check may be required depending on the position for which you are volunteering. Background checks will be required of all volunteers working in the shelter, working with data entry, serving as a mentor, serving on a Keystone Table, or in any situation dealing with personal information of guests/residents. Keystone Mission staff will assist you in this process.


Orientation—You will be provided with a volunteer orientation. This can be done in an individual or a group setting. This orientation will provide you with a better understanding of the ministry and volunteer opportunities available through Keystone Mission, so you can be placed in a position best fitted for your talents and gifts. All volunteers must attend orientation within the first month of volunteering.


Training—After reviewing your application, the Volunteer Coordinator will work with each volunteer to discuss the best placement based on your interests, skills, and availability, as well as the Mission’s needs. Staff members will take time to train volunteers so you effectively do the ministry you are placed in.


Confidentiality—All volunteer information is kept confidential.

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